Accessibility Statement

Pawsh is committed to making this site usable by everyone, including people who use screen readers, keyboard navigation, voice control, or other assistive tools.

What we've done

• The site targets WCAG 2.1 Level AA conformance.
• All interactive elements (links, buttons, dropdowns, the booking form) are keyboard-operable. Press Tab to navigate, Enter or Space to activate.
• The mega-dropdown navigation is built with ARIA roles and supports Esc-to-close and arrow-key item navigation.
• All images include descriptive alt text (or are marked decorative when appropriate).
• Color contrast on body text meets WCAG AA (4.5:1) and most large text meets AAA (7:1).
• The site respects the prefers-reduced-motion setting and disables non-essential animations.
• Form fields have visible labels and accessible focus rings.

What we know isn't perfect

• The third-party booking calendar (GoHighLevel) has its own accessibility profile we don't control. If it isn't working for you, call us at (571) 739-5771 and we'll book your appointment by phone.
• The third-party map embed (Google Maps) inherits Google's accessibility settings.
• We are working toward AAA on every text/background pair, not just the body text default.

Need help?

If you have trouble using any part of this site or our service, please contact us:

• Phone: (571) 739-5771
• Email: hello@pawshcharlotte.com
• SMS: text the same number

We'll work with you to book by whatever method is most accessible — voice, SMS, email, or third-party assist.

How we're tested

We test the site with NVDA (Windows), VoiceOver (macOS & iOS), and TalkBack (Android) before each major release. We also run automated audits (axe-core, Lighthouse) on every deploy. The current site scores 95+ on Lighthouse Accessibility on every page.